Custom AI agents for business
An AI agent is software that reads a message, works out what is being asked, and takes a defined action: answering from your own information, asking follow-up questions, booking a call, or passing the conversation to a person. We build agents for specific, repetitive jobs and connect them to the tools you already use.
What is included
Website and chat assistants
Agents that answer questions about your services, process and policies using only the information you approve.
Lead qualification
Agents that ask the right questions, capture contact details and send qualified enquiries to your CRM or inbox.
Appointment booking
Agents that check availability and book calls or visits directly into your calendar.
Messaging channels
Agents for channels such as WhatsApp and Instagram, built on the platforms' official business tools.
Internal assistants
Help for your team with drafting replies, summarizing documents and sorting incoming email.
Clear handover to people
Rules for when the agent stops and a person takes over, so customers are never stuck in a loop.
How we work on it
Pick one job
We start with a single, well-defined task where the inputs and the right outcome are clear.
Prepare knowledge and rules
We gather the information the agent may use and write the rules for what it must not say or do.
Build and test
The agent is tested against real examples of your conversations before it talks to a customer.
Launch and review
After launch we review conversations, fix gaps and expand the agent only when the first job works well.
What we need from you
Having these ready makes the first weeks faster. If something is missing, we will help you sort it out.
- The information the agent should use, such as service details and FAQs
- Examples of common questions or conversations
- Access to the tools it connects to, such as your CRM, calendar or inbox
- A person on your team who handles escalations
Questions we often hear
Will an AI agent replace our staff?
That is not the goal. Agents handle repetitive questions and tasks so your team can focus on work that needs a person. Every agent we build has a clear way to hand over to a human.
Can an AI agent give wrong answers?
AI can make mistakes. We limit agents to your approved information, set rules for topics they should not answer, test them before launch and review conversations afterwards.
Which AI models do you use?
We use established models, such as those from OpenAI, and choose based on the task, cost and how your data needs to be handled.
What happens to our data?
We agree what data the agent can access before building, use only what the task needs, and work within the data terms of the platforms involved.
Talk to us about AI Agents
Book a call and tell us where things stand today. We will explain what we would do, what it involves and what we need from you.